Ben Firth drives customer success across Thomson Reuters’ legal tech portfolio in the UK and Europe. Since joining through the HighQ acquisition in 2018, Ben has scaled HighQ sales and now leads a multi-product client solutions team.
With 20 years in legal tech and AI—from technical consulting to enterprise sales—Ben has pioneered customer success methodologies at Thomson Reuters and championed the integration of AI platform CoCounsel Legal. Known as “The HighQ guy,” he obsesses over aligning sales, marketing, and customer success to deliver exceptional client experiences and maximise legal tech ROI.