LIVE Thursday 1st October 2026
14:30 – 15:30 BST
AI adoption in legal is being pulled forward by clients, not vendors. Globally, 57% of organisations say customer expectations are driving AI adoption to a great or very great extent, and 36% cite meeting client expectations as a primary reason for using AI. But governance hasn’t kept pace with that demand — many organisations are still operating with informal oversight, unclear ownership, and guidelines that lag well behind how fast AI is being used.
That gap is where trust breaks down, between firms and their clients, and between legal teams and the business functions they support.
In this live session, law firm and in-house legal leaders discuss where that trust gap shows up day to day, and what it takes to close it. Expect live polling, real reactions, and a practical set of principles you can take back to your own organisation the same day.
Speakers
Jenifer Swallow
Business and Legal Innovator
Jenifer is a lawyer and strategic advisor to technology companies, law firms and policy makers, former General Counsel at the fintech unicorn Wise Plc, founding CEO of the government backed organisation LawtechUK, and has won multiple awards, including for her work in tech and ethics. She also speaks and writes about the intersection of people, technology and law and contributes to a number of industry and legal system transformation initiatives and technology projects.
Rachel Coleman
Senior Legal Industry Specialist – EMEA
iManage
Rachel Coleman is a Senior Legal Industry Specialist at iManage. After nearly 13 years of private practice with Pinsent Masons, Rachel now brings her experience to helping our clients turn their knowledge into meaningful business impact. When not translating complex legal workflows into actionable product insights, Rachel enjoys learning Spanish and spending weekends on the beach with her husband and dog.
Sponsor
iManage is dedicated to Making Knowledge Work™. Our cloud-native platform is at the center of the knowledge economy, enabling every organization to work more productively, collaboratively, and securely. Built on more than 20 years of industry experience, iManage helps leading organizations manage documents and emails more efficiently, protect vital information assets, and leverage knowledge to drive better business outcomes. As your strategic business partner, we employ our award-winning AI-enabled technology, an extensive partner ecosystem, and a customer-centric approach to provide support and guidance you can trust to make knowledge work for you. iManage is relied on by more than one million professionals at 4,000 organizations around the world. Visit www.imanage.com to learn more.